Frequently Asked Questions
We use a variety of different carriers for different markets. In the UK we use Royal Mail and Amazon for standard shipping. Northern Ireland is limited to Royal Mail only. Next Day Delivery is Amazon across the majority of the UK but we use DPD in Scotland and other areas.
We offer a seamless returns process for both UK & International customers. If you are a UK or EU customer please start your returns process here.
If you are an USA or rest of world customer please click here. Full info on returns is on our returns page.
This will be emailed to you once the refund has been accepted/processed. We will send the unique store credit number to the email address on file for that order/return. Please ensure you have checked junk/spam for this, if still not found, please email love@neverfullydressed.com for the team to help you further.
Our returns policy is 28 days from the date you receive the order. Please allow up to 14 days for us to process to be completed within our returns department from the date of delivery, you will be emailed once refunded. We accept items that are returned within receipt of the 28-day time frame providing they are in original condition with tags intact. Once your items are returned, you will be entitled to receive a refund. For item(s) returned after this time, we reserve the right to return the item(s) to you.
We are not able to refund items that are included in the exclusion list, appear to have been worn or washed, are not in original condition, or have their security tag removed. Every aspect of the garment must be free from signs of wear and odour.
In the UK we charge £3.99 for returns, which is deducted from the value of the order. This cost helps us to cover costs of delivery, packaging and logistics involved in returns. If a UK customer opts for an exchange or store credit (gift card) there is no charge for a return.
International orders are charged £9.99 (in your local currency) which is deducted from your order value. This is to cover the shipping and logistics costs.
In the UK, please allow up to 14 days for refunds to be processed once received in our warehouse. Refunds may be delayed when the delivery provider is experiencing longer delivery times. To ensure speedy refunds, please use our portal rather than sending back yourself.
For international customers please allow between 5-10 working days from receipt of your item(s)for the NFD e-mail confirmation that your refund has been processed and issued. Please note that refunds may take a further 1-10 working days to show in your account, dependent on your bank or payment provider's processing times.
Currently we can only facilitate exchanges in the UK. Exchanges are dependent on stock availability.
UK and EU customers have the option to opt for a gift card which is essentially like receiving store credit.
We try to process our returns as quickly as possible. Our average refund is processed within 3 days of receiving the item back to our warehouse however we ask customers to wait up to a week before contacting us. You will receive an email to confirm when funds are sent. We understand the urgency to receive funds quickly and have staffed accordingly however we check every return item for quality purposes. to avoid refund delays please include your paperwork in your return parcel.
Unfortunately, no, our system cannot facilitate combined orders. We ask you to return individually to ensure a smooth, speedy process.
Sending combined will result in delays in receiving your refund.
UK + EU customers – please include the # at the front of your order number. You must use the same email address you used to place the order.
USA + Rest of world – please do not include the # when entering your order number in the portal. Please use the email address you used to place the order.
UK- Royal Mail
EU – UPS
USA + Rest of World – DHL
No, we are not able to accept online orders returned to our store.
· Gift cards.
· Items that have had their security tags removed.
· Products purchased at any of our “pop-up” events.
· Items purchased through a third-party reseller, for example, ASOS.
· Wall art prints are non-returnable as they are made-to-order
Hygiene and our customers’ safety are super important, so certain items can’t be returned for refunds including:
· Face + Body products if opened, used or protective seal is not intact
· Underwear if the hygiene seal is not intact or any labels have been broken
· Swimwear if the hygiene seal is not intact or any labels have been broken
· Pierced jewellery if the seal has been tampered with or is broken.
· Face coverings if the seal has been tampered with or is broken.
Yes we accept returns on sale and outlet orders.
Exchange options are available through the returns portal for UK and EU customers.
Exchange availability is based on how much stock we have available. In this instant we recommend you exchange for store credit and if the item is out of stock on the site sign up to be notified when it will be in stock or contact our customer service team on live chat or WhatsApp for further information.
Multiple product orders that include a pre-order item will be despatched when the pre-order item is available unless requested otherwise. Please contact our customer service team if you want to receive items ahead of your pre-order item.
We have gone to great lengths to make shopping online as user friendly as possible when it comes to size! We always strive to unify our sizing across our product categories but the best thing you can do to avoid any issues on sizing is utilise our sizing quiz, our quiz is a on product pages and this will help you find the right size for each item. We also display our sizing in UK, USA and EU formats and have a detailed size guide on each page.
When opting for an exchange, our process is automated and if the parcel has been handed over to the courier and in the postal network we are unable to cancel/reverse this process. Only if the status is "pre-transit" can the team help you make an amendment. Once the return is received back an exchange order will be generated and we are unable to prevent this from being dispatched. Our team can be contacted on love@neverfullydressed.com.
We recently introduced this service to our UK & EU customers only. To start this process, please find the direct link below; https://returnsportal.co/version-live/r/neverfullydressed?s=1&lang=
For UK & EU customers who opt for an online store credit as their refund method we offer a free return on this service. Please note, this free return service is valid once per credit. Please email the team on love@neverfullydressed.com for more info.
If the online store credit has been spent, no, the original payment method cannot be refunded and the funds will remain on the unique store credit number. When opting for a store credit you are agreeing to the T&Cs this is your preferred refund method. The store credit option includes a free return and a percentage increase in the refund value.
Yes, NFD ships worldwide and offers a free shipping service to our international customers (upgrade to express is available). We use international couriers DPD, FedEx and DHL to ship our orders. For more information about your location & delivery options, please reach out to our NFD customer support team.
More details can be found on our shipping T&Cs page, direct link below;
https://www.neverfullydressed.com/pages/delivery-and-shipping
We pride ourselves on an incredibly quick dispatch process and aim to ship orders the same day (subject to our 3:30 pm cutoff) or within 24 hours. Should any delays occur, you will be notified within 48 hours of placing your order.
Our dispatch cutoff for same-day dispatch is 3:30 pm Monday-Friday. Orders are not processed on Saturdays, Sundays and UK Bank Holidays.
https://www.neverfullydressed.com/pages/delivery-and-shipping
NFD offers sizes UK 6 –24 (US 2-20), we also have our iconic Leopard Jaspre skirt available in UK sizes 4, 26 and 30.
Our default sizes are in UK formats, however, we also display sizes in EU & USA sizing which can be manually selected.
Size inclusivity is a key part of our brand and we plan on extending sizes so please get in touch with us if we are not catering for you as it may be on our roadmap.
Put simply this is our way of showing our appreciation to you our loyal customers! You’ll earn points for activities on our website, like referrals and purchases. You can use them to earn money off purchases, so the more you buy the more you save.
Anyone who signs up for an account is automatically enrolled.
You can earn points for all the things you would normally do, including following us on social media, referring friends and making purchases. To see all the ways you can earn points visit our Rewards page.
If you have enough points you can claim them for redeemable vouchers, such as £5, £10, £20 or £50 off your order. Please note - only one voucher can be used per order and it is advised to redeem the highest value you have available. The maximum loyalty voucher to redeem per order is 5000 points (£50).
Redeemable vouchers are pounds off discount codes. They are to be applied in the discount code section during checkout. Vouchers may not be combined or used with other code offers.
Absolutely not! You are welcome to earn as many as you can.
Share your unique link with a friend. When your friend places an order we will gift them £10 off their order (minimum £100 spend) and gift you 1,000 points.
No, points cannot be used in conjunction with other offers or discount codes. This includes Black Friday promotions.
Your pending points will be cancelled and removed from your account.
Simply log into your account and head to the Rewards area. Click on any of the social media outlets you wish to follow and login to that platform and like, follow or subscribe. If you already follow us and want to be rewarded simply select your chosen social media channel while logged in to your social profile and the system will verify your account.
Only one loyalty voucher can be used per order, the maximum loyalty value to redeem is the £50 voucher (total value of 5000 points).
You, or someone you referred, cancelled or returned a purchase. I completed an activity but didn’t earn the points! It can take several minutes for us to process your activity and allocate your points.
Approved – These points can be redeemed on rewards immediately.
Pending – These points need to be verified before you can redeem them. This typically applies to purchases and referrals. The approval period is 10 working days.
Cancelled – these points will not be added to your account. For example, if you cancel a purchase (the points will change from pending to cancelled).
For UK customers, yes – once logged in please use the slider function to redeem your points for a voucher. This option is not currently available for international customers.
If you no longer wish to earn points, please contact us and ask to be unenrolled. We’ll remove you and you will lose any points you have accrued.
Unfortunately, your point total will begin from zero but we can re-enroll you.
We love to hear from you especially if we can help or make something better – please refer to our Contact Us page.
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NFD Rewards
1
Sign up
Sign up in seconds with your name and email
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Earn points from purchasing
Receive 2, 3 or 4 points for every £1 you spend (tier dependent)
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Earn points without spending
Earn points by referring a friend, following us on socials...
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Enjoy your reward
Enjoy spending your rewards & more perks...
Dresses
Petite: 5'3” and under
Regular: 5'4” and above
| Items are sized to fit the following body measurements | SIZE | CHEST | WAIST | HIP | |
|---|---|---|---|---|---|
| XS | 6 | 80.5cm | 62.5cm | 87.5cm | |
| S/M | S | 8 | 83cm | 65cm | 90cm |
| M | 10 | 88cm | 70cm | 95cm | |
| M/L | 12 | 93cm | 75cm | 100cm | |
| L | 14 | 98cm | 80cm | 105cm | |
| 16 | 104cm | 86cm | 111cm | ||
| XL/XXXL | XL | 18 | 110cm | 92cm | 117cm |
| 20 | 116cm | 98cm | 123cm | ||
| XXL | 22 | 122cm | 104cm | 129cm | |
| 24 | 128cm | 110cm | 135cm | ||
| XXXL | 26 | 134cm | 116cm | 141cm | |
| 28 | 140cm | 122cm | 147cm | ||
| 30 | 146cm | 128cm | 153cm | ||
How to Measure Dresses
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
Skirts
Petite: 5'3” and under
Regular: 5'4” and above
| SIZE | CHEST | WAIST | HIP | ||
|---|---|---|---|---|---|
| XS | 6 | 80.5cm | 62.5cm | 87.5cm | |
| S/M | S | 8 | 83cm | 65cm | 90cm |
| M | 10 | 88cm | 70cm | 95cm | |
| M/L | 12 | 93cm | 75cm | 100cm | |
| L | 14 | 98cm | 80cm | 105cm | |
| 16 | 104cm | 86cm | 111cm | ||
| XL/XXXL | XL | 18 | 110cm | 92cm | 117cm |
| 20 | 116cm | 98cm | 123cm | ||
| XXL | 22 | 122cm | 104cm | 129cm | |
| 24 | 128cm | 110cm | 135cm | ||
| XXXL | 26 | 134cm | 116cm | 141cm | |
| 28 | 140cm | 122cm | 147cm | ||
| 30 | 146cm | 128cm | 153cm | ||
How to Measure Skirts
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
Tops
Petite: 5'3” and under
Regular: 5'4” and above
| SIZE | CHEST | WAIST | HIP | ||
|---|---|---|---|---|---|
| XS | 6 | 80.5cm | 62.5cm | 87.5cm | |
| S/M | S | 8 | 83cm | 65cm | 90cm |
| M | 10 | 88cm | 70cm | 95cm | |
| M/L | 12 | 93cm | 75cm | 100cm | |
| L | 14 | 98cm | 80cm | 105cm | |
| 16 | 104cm | 86cm | 111cm | ||
| XL/XXXL | XL | 18 | 110cm | 92cm | 117cm |
| 20 | 116cm | 98cm | 123cm | ||
| XXL | 22 | 122cm | 104cm | 129cm | |
| 24 | 128cm | 110cm | 135cm | ||
| XXXL | 26 | 134cm | 116cm | 141cm | |
| 28 | 140cm | 122cm | 147cm | ||
| 30 | 146cm | 128cm | 153cm | ||
How to Measure Tops
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
Trousers & Shorts
Petite: 5'3” and under
Regular: 5'4” and above
| SIZE | CHEST | WAIST | HIP | ||
|---|---|---|---|---|---|
| XS | 6 | 80.5cm | 62.5cm | 87.5cm | |
| S/M | S | 8 | 83cm | 65cm | 90cm |
| M | 10 | 88cm | 70cm | 95cm | |
| M/L | 12 | 93cm | 75cm | 100cm | |
| L | 14 | 98cm | 80cm | 105cm | |
| 16 | 104cm | 86cm | 111cm | ||
| XL/XXXL | XL | 18 | 110cm | 92cm | 117cm |
| 20 | 116cm | 98cm | 123cm | ||
| XXL | 22 | 122cm | 104cm | 129cm | |
| 24 | 128cm | 110cm | 135cm | ||
| XXXL | 26 | 134cm | 116cm | 141cm | |
| 28 | 140cm | 122cm | 147cm | ||
| 30 | 146cm | 128cm | 153cm | ||
How to Measure Trousers & Shorts
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
Jumpsuits
Petite: 5'3” and under
Regular: 5'4” and above
| SIZE | CHEST | WAIST | HIP | ||
|---|---|---|---|---|---|
| XS | 6 | 80.5cm | 62.5cm | 87.5cm | |
| S/M | S | 8 | 83cm | 65cm | 90cm |
| M | 10 | 88cm | 70cm | 95cm | |
| M/L | 12 | 93cm | 75cm | 100cm | |
| L | 14 | 98cm | 80cm | 105cm | |
| 16 | 104cm | 86cm | 111cm | ||
| XL/XXXL | XL | 18 | 110cm | 92cm | 117cm |
| 20 | 116cm | 98cm | 123cm | ||
| XXL | 22 | 122cm | 104cm | 129cm | |
| 24 | 128cm | 110cm | 135cm | ||
| XXXL | 26 | 134cm | 116cm | 141cm | |
| 28 | 140cm | 122cm | 147cm | ||
| 30 | 146cm | 128cm | 153cm | ||
How to Measure Jumpsuits
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
Jackets & Coats
Petite: 5'3” and under
Regular: 5'4” and above
| SIZE | CHEST | WAIST | HIP | ||
|---|---|---|---|---|---|
| XS | 6 | 80.5cm | 62.5cm | 87.5cm | |
| S/M | S | 8 | 83cm | 65cm | 90cm |
| M | 10 | 88cm | 70cm | 95cm | |
| M/L | 12 | 93cm | 75cm | 100cm | |
| L | 14 | 98cm | 80cm | 105cm | |
| 16 | 104cm | 86cm | 111cm | ||
| XL/XXXL | XL | 18 | 110cm | 92cm | 117cm |
| 20 | 116cm | 98cm | 123cm | ||
| XXL | 22 | 122cm | 104cm | 129cm | |
| 24 | 128cm | 110cm | 135cm | ||
| XXXL | 26 | 134cm | 116cm | 141cm | |
| 28 | 140cm | 122cm | 147cm | ||
| 30 | 146cm | 128cm | 153cm | ||
How to Measure Jackets & Coats
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
Nightwear
| SIZE | CHEST | WAIST | HIP | |
|---|---|---|---|---|
| XS | 6 | 76cm | 60cm | 86cm |
| S | 8 | 83cm | 65cm | 88.5cm |
| 10 | 88cm | 70cm | 93.5cm | |
| M | 12 | 93cm | 75cm | 98.5cm |
| 14 | 98cm | 80cm | 103.5cm | |
| L | 16 | 103cm | 85cm | 108.5cm |
| 18 | 110.5cm | 92.5cm | 116cm | |
| XL | 20 | 116cm | 96cm | 121cm |
| 22 | 121cm | 102cm | 127cm | |
| XXL | 24 | 126cm | 108cm | 133cm |
| 26 | 132cm | 114cm | 139cm | |
| XXXL | 28 | 138cm | 120cm | 145cm |
How to Measure Nightwear
Our size charts are based on the measurements shown. Use a tape measure and these guidelines to determine your size. A friend might come in handy to help you with measuring. If you don't have a tape measure, you can use a piece of string or ribbon and then measure it with a ruler. Please note: garments may vary due to design and manufacturing differences.
