Assistant Store Manager - NYC

Reports To: Store Manager

Hours: Full Time

Contract: Permanent

Location: Never Fully Dressed Store, NYC

To Apply - Please email a copy of your CV to careers@neverfullydressed.com

OUR STORY, YOUR IMPACT

 At Never Fully Dressed, we’re more than just a fashion brand - we’re a community built on self-expression, inclusivity, and individuality. Born from humble beginnings in the vibrant markets of East London, we’ve grown into a global brand that celebrates diversity and empowers women to embrace their unique style. Our team is driven by creativity, passion, and a commitment to making a positive impact, designing versatile pieces that inspire confidence and joy in everyday life. This stems from our head office, a collaborative team of 30 talented individuals who are at the heart of our business as we continue to scale and deliver on our ambitious growth strategy.

WHAT YOU’LL BE DOING

As Assistant Store Manager you will be a core representative of the brand within the US, working closely with the Store Manager to build an inclusive and empowering community. In this role, you will play a vital role in bringing the NFD brand to life delivering NFD styling, exceptional customer service, driving sales and supporting daily store operations. As a leader within the sales team you will train and mentor staff, ensure stock is effectively managed and help to achieve sales targets. A key part of this role is boosting the store to meet KPI’s whilst furthering the growth of our New York community.

AS OUR ASSISTANT STORE MANAGER, YOU’LL BE RESPONSIBLE FOR:

-Customer Service: Provide exceptional, friendly and knowledgeable service to all customers - creating an inclusive space and memorable store experience.

- Sales & Targets: Drive store sales through proactive team leadership, upselling, customer engagement and clienteling to ensure targets are met consistently.

- Team Leadership: Assist in mentoring and training the sales team creating a supportive environment to foster personal development and team growth to improve sales performance.

- Stock Management: Assist with stock control, inventory management and visual merchandising to ensure the store is well-stocked and merchandised to maximise product sell through.

- Product Knowledge: Maintain an up-to-date knowledge of products and NFD styling to communicate the key brand USP’s in store.

- Problem Solving: Take initiative and ownership of store success, bringing forward ideas to boost customer engagement and sales.

- Store Operations: Support the store manager with the management of daily operations and effective running of the store maintaining brand standards.

- Reports & Feedback: Assist in gathering and analysing sales data, report back to head office team providing feedback on customer preferences, product performance and store issues or opportunities.

WHAT WE’RE LOOKING FOR

Retail Experience: 2-3 years’ experience in a retail or sales environment with at least 1 year in a senior/leadership role.

Sales-Driver: proven track record of meeting or exceeding sales targets.

Leadership Skills: experience managing and mentoring team members, fostering a collaborative environment to drive store success and growth of the US community.

Systems: knowledge of Shopify POS, Microsoft Excel, Microsoft Outlook, inventory management and cash handling.

Problem-Solver: ability to adapt and find solutions in response to challenges, align with local activity or seasonal changes to ensure targets can be met.

WHAT’S IN IT FOR YOU

- 22 days annual leave plus Bank holidays

- Extra day holiday for your birthday

- 40% Staff Discount

- 4 days in the office, Friday's remote working

- Car Parking permit

- Pension scheme

- Health Insurance